Cancellation & Exchange
Air ticket/s hence booked may or may not be refundable. If the airline allows cancellations in some situations, a refund can be applied to a future ticket purchase by the same passenger on the same airline. The airline supplier's credit usually has an expiration date after which it can no longer be used. We recommend that you speak with a customer service representative about any potential credit limitations.
We cannot promise that your reservation will be cancelled. When you're about to book your new flight and want to use your airline credit, you'll have to pay the fare difference (if any), any airline fines, and any post-ticketing fees charged by Bansal Travels. All such adjustments are subject to the fare rules, regulations, and procedures of each airline, which are beyond our control.
Cancellation & Refund
After 24 hours, most of our plane fares, hotels, pre-paid car rentals, holiday packages, and service fees are non-refundable. If travel has not yet begun and you have contacted our customer service centre to cancel, your trip security insurance is refundable within 10 days of purchase. Cancellations can only be rendered over the internet.
We can accept refund only in following cases:
- If the airline fare rules provides for cancellation & refund
- If you are not a “no-show”, most "no show" bookings are in-eligible for any waiver from suppliers
- we are able to secure waivers from suppliers to process cancellation & refund request
We are unable to provide an estimate of how long this requested refund will take to be processed. All refund requests are handled in a logical order. We will give you an email notice that your cancellation request has been received after you have given your cancellation request to our customer service representative. You are not automatically eligible for a refund if you obtain this notification. This only serves to accept your request while also providing you with a tracking number. We will work with suppliers such as airlines, hotels, and car rental companies to create a waiver based on airline and other supplier regulations and notify you of the supplier's decision once we receive your letter.
In general, all manufacturers can levy a tax if you request a refund. From the time your request is sent until you receive credit on your statement, the entire process could take 60-90 days. Apart from the refund penalties imposed by airlines and other providers, Bansal Travels will levy a post-ticketing services fee, if applicable.
If the provider does not process the refund, we will refund you the post-ticketing service fees associated with your agent-assisted refund order, but not the booking fees associated with the initial travel reservation or booking.