Help & Support

  • What is the contact number of Bansal Travels?

    You can contact on our Help Desk numbers +1-877-760-0555

  • What is the customer service email ID of Bansal Travels?

    The customer service email ID for Bansal Travels is bookings@bansaltravels.com. You can also call us on our help desk numbers +1-877-760-0555

  • How can I get a refund on my booking?

    Most refunds are processed digitally in 7 working days from the cancellation date. Please make sure whether you have booked a refundable or a non-refundable ticket, as the best deals are on non-refundable bookings these days. You can also contact our help desk numbers for clarification. Do refer to the ‘’Terms and Conditions section’’ before cancelling your booking.

  • How long does it take to get refunds?

    Refunds are processed digitally in 7 working days from the date of cancellation. You can check the “Terms and Conditions section” of the airline for more clarity. You are allegeable for refund only if you have booked a refundable or partly refundable ticket.

  • How can I reschedule my booking?

    You can check your bookings in our “Check my Booking section” on our website . You can also visit or call airline’s booking office for the same.

  • Can I book tickets for multiple destinations?

    Yes, you can check our website for multiple destination Separately. Also, you can contact our booking managers to help you.

  • I have made a booking for the wrong date. How do I rectify it?

    Most airlines allow the passenger to make one change in their bookings without any extra charges. You can see the details of bookings from our website in the “Check my Booking section”. You can also contact our booking manager or the airlines for the same.

  • Is it possible that some flights would land at different airport?

    Yes, some cities have multiple airports and the details about which airport the flight would land is always mentioned while you make the bookings.

  • Can the terminal details be changed before the date of travel?

    Yes, some times, due to a technical difficulty or any other reason, the airline would have to depart or land its flight from a different terminal. The traveler is informed about any such changes much in advance by the airlines.

  • I have misspelt my name in my reservation. How do I make the changes?

    If it’s a minor change of characters, the airlines may do the necessary changes after comparing it with your official identity card. If it is major change, you may have to talk to the airlines and get it done or, in certain situations, cancel and book a new ticket.

  • How do I add an additional passenger to my existing reservation?

    You can make the booking like fresh booking from our website. You can also contact our Booking Managers to help you for the same.

  • Do I need to pay extra for the baggage, as I carrying more than the stipulated?

    Every airline has a different rule for access baggage, you can contact the airline to enquire about the charges or speak to the Check-in Counter personnel while getting yourself checked.

  • I haven’t received a confirmation mail or my ticket booking details yet, how do I check?

    You can check on our website for the same. Please check your junk folder of your email id. You can also contact us on +1-877-760-0555 or the airlines for the same.

  • What is a schedule change?

    Due to operational issues, the airline may change the travel date or time before the departure. The same will be communicated to you well in advance. You can also contact the airlines for the confirmation of the changes.

  • Can I book a flight for an Unaccompanied Minor from your website?

    It would be advisable to contact our Booking Manger to check the details with regards to this situation, as all airlines different rules while flying an ‘’Unaccompanied Minor”.

  • What are the rules for travelling with an infant?

    Airlines consider a child as infant if its age is between 0 to 24 months. For domestic travel, you need to inform the airlines about the same, while booking your tickets if the infant will sit on your lap, as there no additional charges. However, the airline may recommend you to book a seat for the infant and offer you the same at a special discounted price. For international travel, a separate ticket is compulsory for an infant too, even if he or she may travel on your lap. When you make your reservation, follow it with reservation for the infant. Some airlines have different rules for travelling with infant, it is advisable to check for them on their website. An adult can travel with a maximum of two infants and a seat booking is compulsory for the second infant. You can contact us on our help desk number for more clarity or contact the airlines for the same.

  • Why is the airfare higher than when I started booking?

    The airfares keep fluctuating as per the demand. It is possible that while you were checking the fares, the demand was normal and it increased by the time you booked it. You can contact our Booking Managers to help you get the best possible fares.

  • Can I choose or change my seat assignment?

    In most cases, seats are allocated at the time of reservation. You can call our Booking Managers or contact the airline if you wish to make any changes or choose your seats. It may cost you extra if you would want to choose your seat.

  • Can I hold or block an air ticket reservation?

    According to the new rules, you cannot hold or block your air ticket, you must make your reservation immediately as there is no guarantee about any changes in the airfare later on.

  • How do I request for a special meal?

    You need to contact the airlines for a special meal requirement.

  • Can I use an airline coupon or discount voucher?

    Most coupon codes can be added before you make the payments for the reservation. But in case of a special airline coupon, you may have to contact the airline directly for reservation.

  • How do I pay for my reservation?

    You can choose from the various payment options mentioned on the website and make your payments. Sometimes, cards have daily transaction or amount limit set by the bank, you must confirm the same before you make the bookings. We accept all the major debit or credit cards.

  • Are all prices in US Dollars?

    Yes, all the fares mentioned on our website are in US Dollars. We accept Canadian Debit or Credit Cards and you can pay using them after the price quote is converted from US Dollars.

  • Can I use a non-US or non- Canadian Credit Card?

    For some reservations to some specific cities, we accept these cards. However, there are stipulations involved and there is possibility of an additional fees. It would be advisable to email us your details at our Help Desk Id or call our Booking Managers to help you better.

  • Do you charge a service fee for making a reservation from your website?

    Yes, all service charges and taxes are included into the final total when you make the payment you can check the final statement to confirm and make the payments.

  • Can I purchase a paper ticket?

    If an airline issues a paper ticket in place of an e-ticket due to technical issue, we shall inform you about the same in the next 24 hours and make sure to send you the tickets at the earliest.

  • How do I review my reservation?

    After the completion and payment of your air ticket, you will receive a booking reference code, which you can use to track or review your reservation details. We also send you your tickets and other booking details on your email ID registered with us.

  • I have not received my booking reference code?

    On most occasions, a booking reference code is generated immediately and sent to you on your registered email ID. If you do not receive it, may be the mail ID entered by you is wrong. In this case, or for any other reason, you can contact our Help Desk Numbers to get the same.

  • Do I get an e-Ticket or paper ticket for my reservation?

    Our systems are programmed to send an e-ticket immediately after the booking is successful. However, if the airlines have some technical issue or prohibits an e-ticket, you will receive your booking reference code in your mail and paper ticket at your address.

  • I have lost my itinerary and reservation details; how do I get them back?

    You can visit our website and enter your details on Check my Booking Section to get your itinerary details. You can also request an email to be send to your registered id with all the details by calling our help desk number.

  • What identification should I carry for my child who is travelling with me?

    For domestic travel, a child below 18 years of age doesn’t require any identification. He can travel with your identification papers. In case of an unaccompanied minor or international travel, the child may require to carry some identification papers like Birth Certificate. Especially for international travel, a Passport and Visa are a must.

  • Why do I have to switch airports?

    Sometimes you need to change airports when airlines do not fly from the same airports. This switch must be carried out by the passengers at their own expense and will require you to collect your baggage and transfer it to the next airport. Sometimes airlines may help you with this switch.

  • What are the check-in procedures for a domestic or an international flight?

    For a domestic flight, make sure you arrive at the airport 90 minutes before the scheduled departure. In case if you have only carried on luggage, you can arrive 60 minutes before. Please carry the tickets and identification paper with you.
    For international travel, make sure you arrive at least two hours before the schedules departure.

  • How do I travel with an e-ticket?

    Keep the e-ticket file open on your mobile before you enter the airport premise. You can also get a printout of the same. Make sure you have your identification papers handy too. Some airlines, would let you do a Web check and issue you a Boarding Pass, which can be printed and carried with you along with the tickets.